Counselling and Support

A students sits in the cafeteria at a table, smiling to something off camera.

Every Academy student is backed by a strong network that recognises the person as well as the musician.

We are here to support your physical and mental health throughout your studies and career.

Your First Port of Call: Tutors and Heads of Years

All Academy students are assigned a Head of Year (undergraduates) or Tutor (postgraduates). They are responsible for both your academic and pastoral welfare and can guide you through:

  • Performance and academic choices
  • Timetabling and overall progress
  • Any personal difficulties affecting your studies

Academy Counselling Service

If things get tough, our trained counsellors offer a safe, confidential space to listen without judgement. Our services are free of charge to all students. We can help you navigate difficult times, build psychological strength, and refer you to specialist external resources if needed. We also have Mental Health First Aiders available across the Academy.

Portrait of Harpell Chatwal looking to camera.

Harpal Chatwal, Head of Psychological Services

How to Get in Touch

  • Initial Enquiries & Bookings: Email Counsellor@ram.ac.uk
  • Head of Psychological Services: Harpal Chatwal (hchatwal@ram.ac.uk)
  • Location: Counselling Room, 2nd Floor, Main Building
  • Service Hours: Monday to Friday, 9am – 5pm
  • Drop-in Sessions: Discreet, short drop-in slots are available daily during term time. Email us or check the notice board outside the 2nd-floor room for today's timings.

Urgent Help & Emergencies

If you or someone you know is in immediate danger or needs urgent medical or mental health attention, please use the contacts below.

In Hours (Monday to Friday, 9am – 5pm)

  • Academy Counselling Service: Call 020 7873 7303 or email Counsellor@ram.ac.uk
  • Your Tutor: Speak directly to your Head of Year or Tutor.
  • Your GP: Contact your local doctor's surgery and ask for an emergency appointment.

Out of Hours & 24/7 Helplines

  • Emergency Services: Call 999 or go to the nearest Accident & Emergency (A&E) department.
  • NHS Medical Advice: Call 111 for 24/7 emergency medical and mental health support.
  • London Nightline: Call 020 7631 0101 (Confidential listening support for students, run by students. Available 6pm–8am every night during term time. Website: nightline.org.uk).
  • Samaritans: Call 116 123 (Free, confidential 24/7 listening service. Website: samaritans.org).
  • HOPEline UK: Call 0800 068 4141 or text 88247 (Support for young people experiencing thoughts of suicide. Website: papyrus-uk.org).

Nearest A&E Departments to the Academy:

  • University College Hospital (UCH): 235 Euston Road, NW1 2BU
  • St Mary’s Hospital: Praed Street, W2 1NY