Terms and conditions
Legal notices
This is the website of the Royal Academy of Music. This webpage contains proprietary notices and copyright information and by using this website, the User agrees to be bound by our Terms and Conditions of Use, as set out here.
Cookies
Cookies are means by which information about your internet activity (in relation to our website) is recorded on your hard drive and used by us to help estimate information such as audience size and usage patterns. Please read how we manage cookie data in our privacy section.
The Academy’s online Box Service uses an encrypted first-party cookie to enable you to book tickets. This single cookie is not used for analytics, nor to store personal information of any kind. The cookie is deleted when you check out or close your browser.
You can also adjust your internet browser settings to not accept cookies if you do not wish us to use cookies when you visit our website. This should not affect your use of the site, unless you are booking tickets using our online Box Office.
Website Accessibility
The Royal Academy of Music is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, and we are working on making the site fully complaint. We are taking an agile approach to the ongoing development of our website and as such these issues will be identified and fixed through continuous updates.
Read our full web accessibility statement here.
Disclaimer
The Royal Academy of Music is committed to the highest standard and quality of information and every attempt has been made to present up-to-date, accurate information. We give no warranty as to the accuracy of the information on this website and accept no liability for any loss, damage or inconvenience caused as a result of reliance on such information.
Although the Royal Academy of Music takes all reasonable measures to ensure that the information provided to it from third parties is accurate and not defamatory or offensive, it cannot control the content or take responsibility for pages maintained by external providers or linked pages.
Use
You may use our website for personal and non-commercial use and non-commercial educational use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content obtained from our website without permission.
Security
The User assumes full responsibility for the protection of his/her computer system including computer hardware software and stored data on her/his computer system including hardware software and stored data of third parties who may access or be otherwise connected to the User’s computer system. The User will assume the responsibility of ensuring that program or other data downloaded or otherwise received from this website are free from viruses, worms, Trojan horses or other items of a destructive nature.
Data Protection
We recognise that your privacy is important. The Royal Academy of Music processes data in accordance with the principles of the Data Protection Act (2018), the Academy’s Data Protection Policy and any replacement laws, and, from May 2018, the UK General Data Protection Regulation (UK GDPR). The Academy will never share your personal information with a third party without your consent; please see our privacy section for more information.
Notice and Take Down Policy
It is the policy of the Royal Academy of Music to immediately suspend access to content that is subject to complaint while that complaint is verified. This is also in accordance with the Electronic Communications Act 2000 and EU Copyright Directive 2001.
Although all efforts have been made to ensure that material that infringes the law will not be present on the Royal Academy of Music’s website, the risk cannot be entirely eliminated.
If you believe that you are the copyright owner/representative of the copyright owner of any material on this website and do not consent to the use of such material in accordance with our terns and conditions, or if you believe material on the website to be offensive or defamatory, please submit your complaint by completing the following form:
On receipt of a complaint, the Academy's Management Information Coordinator will:
- Acknowledge receipt by email within 5 working days.
- Suspend use of the material subject to complaint and temporarily remove it from the Academy’s website.
- Where necessary seek to verify the identity and authority of the complainant.
- Make an initial assessment of the validity of the complaint.
- Where necessary, seek further legal advice from the Royal Academy of Music’s legal advisors.
- If the complaint is upheld, permanently remove the material in question from the Academy’s website.
- If the complaint is upheld, end any further use of the material in question.
- Provide a written response and confirmation of action taken for complaints both upheld and for those which are not.
Email Communications and Confidentiality
Confidentiality Notice
Emails sent by the Royal Academy of Music, including any transmitted attachments, may contain legally privileged, proprietary, or confidential information intended solely for the use of the addressed recipient. If you are not the intended recipient, please be aware that any review, disclosure, distribution, or duplication of the message or its contents is strictly prohibited. If you have received an email in error, please notify the sender immediately by return email and permanently destroy all copies of the original message and its attachments.
Disclaimer and Liability
Any views or opinions expressed in electronic communications are solely those of the author and do not necessarily represent or reflect those of the Royal Academy of Music. The Academy accepts no liability for any loss or damage arising from the use of emails or attachments, or for any variations introduced during transmission.