Patrons’ Priority Booking Day
Priority booking day for Patrons, for all Spring 2014 ticketed events: Monday 9th December 2013.
Open 10.00am to 4.00pm, by telephone 020 7873 7300 and in person.
How to book online
Spring 2014 events will be on sale online from 10.00am on Tuesday 10th December 2013.
The box office telephone line is open from 10am–12noon and 2–4pm on weekdays.
Spring 2014 events: Open for bookings by phone and in person from 10.00am on Friday 3rd January 2014 for all ticketed events.
Bach Cantata 2014 performances are on sale now from www.ram.ac.uk/bach.
The Box Office: is located in the Academy’s main entrance hall. The Box Office is open 10am–12noon and 2–4pm on weekdays during term time and from 45 minutes before any ticketed event (one hour before Bach Cantatas concerts).
Telephone queue: the Box Office now has a telephone queuing system in which calls are answered in order. The system does not indicate your position in the queue, but please do hold the line as it continues to ring and be assured that your call will be answered, in order, once the previous customer’s transaction has been completed.
Free Events: For free events that are not ticketed, it is not necessary to pre-book unless otherwise stated in the individual event listings. To ensure fair access for all tickets, free ticketed events are often limited to two per person. Free ticketed events cannot be booked through the online box office.
Concessions: For most of our ticketed events we are able to offer a concessionary rate to OAPs, under 16s, students, Job Seekers Allowance recipients and those who are Registered Disabled.
Payment: You can pay by Maestro, Mastercard or Visa, and if booking in person you can also pay by cash or cheque (made payable to ‘Royal Academy of Music’).
Booking fees: We do not charge any fees for Box Office bookings.
Posting tickets: Tickets for all events booked by phone will be posted unless otherwise agreed at the time of booking. Tickets booked online can be posted to you within two to five working days of sale when you reply to your booking confirmation email with ’Post‘ in the subject line. When booking within five working days of the performance, tickets will held at the Box Office for collection.
Ticket Collection: Pre-booked tickets can be collected from the Box Office during opening hours, 10am–12pm and 2–4 pm on weekdays during term time. If you are unable to collect your tickets during these times, please ensure that you arrive in good time. The Box Office will be open prior to the event (usually 45 minutes before the start of any ticketed event, or 1 hour before Bach Cantatas concerts).
Disabled Visitors & Access Guides: Where possible, please book ahead for concerts at the Academy via the Box Office if you have any specific seating requirements and we will endeavour to accommodate you. Please see our Access Guide for more details on accessibility to various venues at the Academy.
Group Bookings: For especially popular events (e.g. operas, Musical Theatre performances and Bach Cantatas concerts) we are generally unable to take group bookings unless all tickets are paid for up front. Group bookings cannot be made for any free ticketed event for which a ‘two tickets per person’ restriction is applied. For other performances, group bookings may be accepted at the management’s discretion.
Returns: Tickets for Academy events are non transferable and cannot be exchanged or refunded except where the event is cancelled. If an event is fully booked and there is still high demand for tickets, tickets may be accepted for resale, however this is at the management's discretion and an administration fee of £1 per ticket may be applied.
Lost Tickets: If you have mislaid your tickets, or if they have been posted out to you but have not arrived, we are able to provide you with duplicate tickets for collection on the day of the performance. Please advise us of this in advance if possible.
Latecomers: If you arrive late for a performance you will not be admitted until a suitable pause, depending on the works being performed, however late admission cannot be guaranteed. For Duke’s Hall concerts the Academy does have a show-relay into the Entrance Hall and to a seated area where latecomers can wait to be admitted.
Event Alterations: The programme and/or performers may be subject to change. We will endeavor to notify you by email, post or telephone if there is a major change to a performance you have booked for, provided that sufficient contact details have been given at the time of booking.
Other events: This information refers to the Academy’s own events taking place at the Royal Academy of Music. For Academy events at external venues, or events taking place at the Academy which are organised by external promoters, please see the individual event listings for booking details.