How to book

Patrons’ Priority Booking Day

Every term we have a Priority booking day for Patrons, when the Box Office is open 10.00am to 4.00pm, by telephone 020 7873 7300, in person and online.

How to book online

Use the ‘book now’ buttons on the relevant event listing to select your tickets.

Or visit the box office home page here.

  • Select the ‘Add to Basket’ button. 
  • If you have not previously booked online with us, you’ll be asked for your contact details: the system will create a new account for you. If you already have an account, you can log in using your email address and password.
  • From the basket page you can either continue shopping to buy tickets for other events, or you can proceed to checkout. 
  • Once you have finished shopping, proceed to checkout and pay using our secure process. 
  • Please ensure that pop-up windows are not blocked by your web browser. 

Please note that events that are free, but with tickets required, cannot be booked online.

How to book by telephone and in person

Box Office Open from 10.00am–4.00pm on weekdays during term time.

Box Office telephone: 020 7873 7300 

Telephone queue: the Box Office has a telephone queuing system. Calls are answered in order.

You can visit the Box Office in the Academy’s main entrance hall.

The Box Office is open 10.00am–4.00pm on weekdays during term time and from 45 minutes before any ticketed event (one hour before Bach Cantatas concerts).

Booking Information

Free Events: For free events that are not ticketed, it is not necessary to pre-book unless otherwise stated in the individual event listings. To ensure fair access for all tickets, free ticketed events are often limited to two per person. Free ticketed events cannot be booked through the online box office.

Concessions: For most of our ticketed events we are able to offer a concessionary rate to pensioners, under 16s, students, Job Seekers Allowance recipients and those who are Registered Disabled.

Payment: You can pay by Maestro, Mastercard or Visa, and if booking in person you can also pay by cash or cheque (made payable to ‘Royal Academy of Music’).

Booking fees: We do not charge any fees for Box Office bookings.

Posting tickets: Tickets for all events booked by phone will be posted unless otherwise agreed at the time of booking. Tickets booked online can be posted to you within two to five working days of sale when you reply to your booking confirmation email with ’Post‘ in the subject line. When booking within five working days of the performance, tickets will held at the Box Office for collection.

Ticket Collection: Pre-booked tickets can be collected from the Box Office during opening hours, 10.00am–4.00pm on weekdays during term time. If you are unable to collect your tickets during these times, please ensure that you arrive in good time. The Box Office will be open prior to the event (usually 45 minutes before the start of any ticketed event).

Disabled Visitors & Access Guides: Where possible, please book ahead for concerts at the Academy via the Box Office if you have any specific seating requirements and we will endeavour to accommodate you. Please see our Access Guide for more details on accessibility to various venues at the Academy.

Group Bookings: For especially popular events (e.g. Operas, Musical Theatre performances and Bach Cantatas concerts) we are generally unable to take group bookings unless all tickets are paid for up front. Group bookings cannot be made for any free ticketed event for which a ‘two tickets per person’ restriction is applied. For other performances, group bookings may be accepted at the management’s discretion.

Ticketing FAQs

Returns: Tickets for Academy events are non-transferable and cannot be exchanged or refunded except where the event is cancelled. If an event is fully booked and there is still high demand for tickets, tickets may be accepted for resale, however this is at the management's discretion and an administration fee of £1 per ticket may be applied.

Lost Tickets: If you have mislaid your tickets, or if they have been posted out to you but have not arrived, we are able to provide you with duplicate tickets for collection on the day of the performance. Please advise us of this in advance if possible.

Latecomers: If you arrive late for a performance you will not be admitted until a suitable pause, depending on the works being performed, however late admission cannot be guaranteed. For Duke’s Hall concerts the Academy does have a show-relay into the Entrance Hall and to a seated area where latecomers can wait to be admitted.

Event Alterations: The programme and/or performers may be subject to change. We will endeavor to notify you by email, post or telephone if there is a major change to a performance you have booked for, provided that sufficient contact details have been given at the time of booking.

Other events: This information refers to the Academy’s own events taking place at the Royal Academy of Music. For Academy events at external venues, or events taking place at the Academy which are organised by external promoters, please see the individual event listings for booking details.

Data Protection

We recognise that your privacy is important. The Royal Academy of Music processes data in accordance with the principles of the Data Protection Act (1998) and will never share your personal information with a third party without your consent; please see our Privacy Policy for more information.

The relevance of Bach cantatas for the 21st century, and the sheer exuberance of the music, could not have been more refreshingly presented – Musical Opinion

Musical Opinion - Bach C21st