Get In Touch
Contact our box office team.
Phone: +44 (0)20 7873 7300
Lines open Monday to Friday, 10am - 12 noon (term time only).
Inbox monitored Monday to Friday (term time only).
Our on-site Box Office counter will be open one hour before a performance’s scheduled start time, and will close 30 minutes after the performance's scheduled start time.
Keep in Touch
Our priority is providing as safe an environment as possible at the Academy and making sure you enjoy your visit.
- Do not attend if you have tested positive for or are showing symptoms of Covid-19 - please email email@example.com and you will be offered a credit note for a future performance.
- We recommend you wear a face covering at all times when at the Academy unless you are medically exempt.
- Wash or sanitise your hands frequently.
Please note that we will no longer require proof of either double vaccination status, a recent negative lateral flow test or natural immunity.
We reserve the right to change or amend our conditions of entry in accordance with government advice at the time of entry.
Please remember that all events now require tickets and you must present your e-ticket to a steward either on your mobile device or by printing out your e-ticket in advance. When you placed your booking you will have received a confirmation email containing your e-ticket(s) as an attachment.
When to arrive
Please do not arrive any sooner than 30 minutes before advertised start time when stewards will be ready to welcome you and direct you to the venue. Please have your e-ticket to hand.
Eating and drinking
On Monday to Friday during term time, the Academy’s canteen is open until 6pm for hot and cold food and soft drinks.
Pre-performance and interval drinks are available from the Academy’s bar, which is open on weekday evenings in term time, from 5pm.
We regret the Academy does not have cloakroom facilities. Where possible, please do not bring luggage and large bags to concerts and events.
Photography and recordings
Please be aware that many of our events are filmed and/or photographed for the Academy’s archive and promotional purposes.
No unauthorised photography or recording is permitted.