Student Support Service

There are ups and downs in everyone's life. It's normal to have times when things feel difficult. But sometimes it can seem like life's challenges are overwhelming, too much to face alone, or just so complex that we don't know where to start addressing them. It can be helpful to talk about things with someone who will just listen, confidentially and without judgement. It can be surprising how often the simple act of speaking about our difficulties or challenges within a safe environment helps us to see a way forward a little more clearly. 

The Student Support Service can provide that safe listening environment. You can talk to us about concerns such as homesickness, stress, anxiety, depression, bereavement, and relationship difficulties – or really anything else.

We aim to help you to improve your wellbeing and enable you to be supported if your life or experiences are impacting on your work.

After taking some time to understand what you’re experiencing, we may also be able to make a referral to, or suggest that you contact, other services either within or external to the Academy.

Gabriella Flatt is in training as an integrative counsellor. Based at the Academy on Monday mornings and Fridays, Gabriella offers a safe and confidential space to explore your feelings and work through any issues or emotions that might be affecting you.

Adrian Clark is Student Health & Wellbeing Manager at the University of London, and the Warden of an intercollegiate hall of residence. His professional training is in medicine rather than counselling or therapy, but here at the Academy on Mondays and Wednesdays, he offers empathetic listening and support with making your own decisions about any life challenges you might be experiencing, including performance-related health.

Programme Tutors

The Programme Tutors are available to discuss any matters with students arising from their time at the Academy and are usually the first point of contact. Each student is allocated a personal Tutor for the duration of their studies at the Academy.

The Tutors have overall responsibility for monitoring students’ courses and for the general pastoral care of the students. They are also there to assist and guide students in all areas of their curriculum, including performance and academic options, timetabling, progress and any other aspect of a students’ programme of study. The Tutors are an important representational link both on a day-to-day basis, between student, Head of Study, Professor and Music Board (the Academy’s executive academic body), and at the annual Examination Boards.