How to book

Booking by telephone and in person

Telephone: 020 7873 7300
Opening times: 10am - 4pm on weekdays during term time and from 45 minutes before any ticketed event (one hour before Bach Cantatas concerts).

Booking online

Use the ‘more info’ buttons on the relevant event listing to select your tickets. The box office home page can be found here.

  • Select the ‘Add to Basket’ button. 
  • If you have not previously booked online with us, you’ll be asked for your contact details: the system will create a new account for you. If you already have an account, you can log in using your email address and password.
  • From the basket page you can either continue shopping to buy tickets for other events, or you can proceed to checkout. 
  • Once you have finished shopping, proceed to checkout and pay using our secure process. 
  • Please ensure that pop-up windows are not blocked by your web browser. 

Patrons’ Priority Booking Day

Every term we have a Priority booking day for Patrons, when the Box Office is open 10am - 4pm, by telephone 020 7873 7300, in person and online.

General booking information

Free events: For free events that are not ticketed, it is not necessary to pre-book unless otherwise stated in the individual event listings.

Events which are free but require a ticket cannot be booked online. For these events, please arrive before the start of the performance or your seat may be reallocated.

Concessions: For most of our ticketed events we are able to offer a concessionary rate to pensioners, under 16s, students, Job Seekers Allowance recipients and those who are Registered Disabled.

Payment: You can pay by Maestro, Mastercard or Visa, and if booking in person you can also pay by cash or cheque (made payable to ‘Royal Academy of Music’).

Posting tickets: Tickets for all events booked by phone will be posted unless otherwise agreed at the time of booking. Tickets booked online can be posted to you within two to five working days of sale if you have not selected the e-ticket option.

Ticket Collection: Pre-booked tickets can be collected from the Box Office during opening hours, 10am - 4pm on weekdays during term time or 45 minutes before the event.

Disabled Visitors & Access Guides: Where possible, please book ahead for concerts at the Academy via the Box Office if you have any specific seating requirements. Please see our Access Guide for more details on accessibility to various venues at the Academy.

Group Bookings: For especially popular events (e.g. Operas, Musical Theatre performances and Bach Cantatas concerts) we are generally unable to take group bookings unless all tickets are paid for up front. Group bookings cannot be made for any free ticketed event for which a ‘two tickets per person’ restriction is applied. For other performances, group bookings may be accepted at the management’s discretion.

Ticketing FAQs

Returns: Tickets for Academy events are non-transferable and cannot be exchanged or refunded except where the event is cancelled. If an event is fully booked and there is still high demand for tickets, tickets may be accepted for resale, however this is at the management's discretion and an administration fee of £1 per ticket may be applied.

Lost Tickets: If you have mislaid your tickets, or if they have been posted out to you but have not arrived, we are able to provide you with duplicate tickets for collection on the day of the performance. Please advise us of this in advance if possible.

Latecomers: If you arrive late for a performance you will not be admitted until a suitable pause, depending on the works being performed, however late admission cannot be guaranteed. For Duke’s Hall concerts the Academy does have a show-relay into the Entrance Hall and to a seated area where latecomers can wait to be admitted.

Event Alterations: The programme and/or performers may be subject to change. We will endeavor to notify you by email, post or telephone if there is a major change to a performance you have booked for, provided that sufficient contact details have been given at the time of booking.

Data Protection

We recognise that your privacy is important. The Royal Academy of Music processes data in accordance with the principles of the Data Protection Act (1998) and the General Data Protection Regulation (2018) and will never share your personal information with a third party without your consent; please see our Privacy Policy for more information.