Full-time permanent contract

Full-time: 35 hours per week
Salary: £24,409 inclusive per annum
Reference: 22/001

The Royal Academy of Music is a stimulating and friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London next to Regent’s Park, we have been training musicians to the highest professional standards since our foundation in 1822. Many of the world’s leading musicians and performers studied with us and we are firmly focused on developing tomorrow’s musical leaders in a number of disciplines including classical performance, composition, opera, jazz and musical theatre.

We are currently seeking a Front Desk/Security Officer to be based in the Academy reception. You will be working as part of the security team, providing a professional reception service in a busy environment, dealing with students and staff, plus a high volume of visitors including members of the public and VIPs. You will carry out general reception duties and will be responsible for the security of the Academy’s buildings and contents; using discretion, initiative and diplomacy to promote the welcoming atmosphere on which the Academy prides itself.

Previous experience in a similar role within the higher Education or Arts Venue sector is essential. You should have experience of working in a customer service role with excellent communication skills and enjoy dealing with people at all levels. You should also have the ability to be flexible, tactful and assertive when appropriate. A good, local knowledge of central London is also important, in order to provide advice to students, staff and visitors who may need assistance.

Completed applications must be received by 10am, Friday 28 January 2022. Interviews are expected to be held week commencing 31 January 2022.

Enquiries or applications from recruitment agencies will not be accepted.

The Academy is committed to promoting the welfare and safeguarding of all students.

We particularly welcome applications from black, asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.