Part-time fixed-term contract

Part-time: 26 hours per week (0.8 FTE)
Salary range: £26,670 - £30,968 pro rata inclusive per annum
Fixed term: until 31 March 2022
Reference: 21/016

The Royal Academy of Music is a stimulating and friendly environment with a diverse mix of students and staff from over 50 countries. Many of the world’s leading musicians and performers studied with us and we are firmly focused on developing tomorrow’s musical leaders in a number of disciplines including classical performance, composition, opera, jazz and musical theatre. It is crucial for our students to have performance opportunities that are consistently well attended and that visitors are encouraged to return to the Academy.

We are seeking a Front of House Manager to join our busy Communications and Marketing Department. As we prepare to welcome audiences back to the Academy, you will be responsible for customer-facing services for performances and events at the Academy. You will ensure that the staffing and customer service requirements for Front of House operations at events are met and implemented to an exemplary standard. You will recruit, train and manage student Stewards, as well as recruit and manage a roster of Duty Front of House Managers, including internal and external personnel.

To be successful in this role, you will have excellent customer service, organisational and scheduling skills, front of house and team leadership experience. and a track record in senior customer-facing roles within a performing arts venue environment. You will be able to work flexibly as evening or weekend work hours will be necessary (time off in lieu will be provided).

Completed applications must be received by 10am, Tuesday 11 May 2021. Interviews are expected to be held on Wednesday 26 May via Teams.

Enquiries or applications from recruitment agencies will not be accepted.

The Academy is committed to promoting the welfare and safeguarding of all students.

We particularly welcome applications from black, asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.