It is the policy of the Royal Academy of Music to immediately suspend access to content that is subject to complaint while that complaint is verified. This is also in accordance with the Electronic Communications Act 2000 and EU Copyright Directive 2001. Although all efforts have been made to ensure that material that infringes the law will not be present on the Royal Academy of Music’s website, the risk cannot be entirely eliminated. A variety of measures have been taken to minimise and manage risk as outlined in the Academy’s Notice and Take Down Policy. You can download the policy document below.
If you believe that you are the copyright owner for any material on this website and do not consent to the use of your material in accordance with our terms and conditions, or if you believe material on the website to be offensive or defamatory, please contact us providing the information detailed below:
- Your contact details
- Details of the material, including the URL at which it was found
- Proof, under penalty of perjury, that you are the rights holder, or an authorised representative
- The reason for your request (e.g. copyright law, data protection, offensive material)
On receipt of a complaint, the Academy's Management Information Coordinator will:
- Acknowledge receipt by email within 5 working days.
- Make an initial assessment of the validity of the complaint
- If necessary, seek further legal advice from the Royal Academy of Music’s legal team
- If the complaint is upheld, remove the material in question from our website
- Provide a written response and confirmation of our actions
If you wish to make a complaint, please contact us in the first instance by using the form below: